Shipping Policy
Fast & Free Shipping on All Orders
At Travelora, we’re proud to offer FREE shipping on all orders, making your travel shopping experience smoother and more affordable.
Order Processing Times
After placing your order, please allow 1–3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is on its way to you. During peak seasons or holidays, processing may take up to 7 business days.
Estimated Delivery Times
Delivery timeframes begin once your order is dispatched. Estimates by region are:
-
Australia: 5–10 business days
-
New Zealand: 7–14 business days
-
USA & Canada: 8–15 business days
-
UK & Europe: 10–18 business days
-
Rest of the World: 12–20 business days
Please note that delays may occur during busy periods, holidays, or due to customs clearance for international orders.
Order Accuracy & Shipping Details
To ensure smooth delivery, please double-check your shipping details at checkout. Incomplete or incorrect addresses can cause delays or cancellations.
If we detect any issues with your address, our support team will contact you within 3 business days. If we don’t receive a response, we reserve the right to cancel the order.
Need to make a correction? Contact us via our Contact Us page within 24 hours of placing your order. After this window, changes may not be possible.
Delivery Delays
While we always aim for prompt delivery, delays can occasionally happen due to:
-
Shipping carrier disruptions
-
Weather or natural events
-
Customs processing
-
Product availability or payment verification
If there are any issues, our team will keep you informed and do our best to resolve them as quickly as possible.
Note: Travelora cannot guarantee exact delivery dates and is not liable for delays caused by external factors, but we are always here to assist and support you.
Lost or Stolen Packages
Once your package leaves our warehouse, it is in the hands of our trusted courier partners. If your package is lost or stolen, please:
-
Contact the shipping carrier directly to begin a claim.
-
Notify our team via the Contact Us page.
We’ll follow up with the courier on your behalf and do everything we can to assist. Depending on the situation, we may offer a replacement or alternative solution if the package isn’t recovered.
Policy Updates
Travelora reserves the right to modify this Shipping Policy at any time without prior notice. We encourage customers to review it periodically to stay informed.
By purchasing from Travelora, you agree to this Shipping Policy and any future updates.
If you have questions or concerns, reach out via our Contact Us page — we’re always happy to help!